FAQS - ModernBobbleheads
Q: What kind of photos can I send for a customized bobblehead?
A: There are no specific dimensions or file formats of the photo you should send. However, you must ensure that the photo has good lighting. Of course, the photo should not be excessively bright nor too dark as this could make it impossible for the artists to see all the details on the pic.
Q: Can you adjust my photo to suit my unique needs?
A: Absolutely! Our artists are competent with the right editing skills to adjust your photo to your taste. For instance, we could make adjustments on some facial features such as lips, nose, cheeks, etc. We could also adjust your complexion to suit your needs.
Q: Can I see a sample of my bobblehead before it is created
A: Of course! Our priority is to deliver dolls that will be appreciated by all our clients and that explains why we have made it a rule to always send out proofs to our clients before eventually producing the dolls. Rest assured we will send you an unlimited number of proofs until you give an approval of what you want. You will definitely receive exactly what you asked for.
Q: Will my bobblehead look exactly like the photo I sent?
A: It’s possible for your bobblehead to look exactly like the photo you sent as long as you do not ask for modifications of the picture. Well, we always make it easy for our clients by sending them a proof of their bobblehead for approval before creating it.
Q: What is a proof?
A: A proof is more like an in-progress preview of the photo of your bobblehead. This proof is usually sent to clients so they can approve or request for modifications on how they want their bobbleheads to look. You bobblehead will definitely look exactly like the proof you approved.
Q: Are your bobbleheads fully customized?
A: Our clients can choose between the fully customized bobbleheads and the standard body bobbleheads. With the fully customized bobblehead, the client customizes everything from head to toe, whereas, the standard bobble heads allow the clients to customize the head while maintaining the body. That being said, clients can also change the color of the clothing for the standard body bobbleheads.
Q: What material are your bobbleheads made of?
A: We settle only for materials that are durable, non-toxic and have been certified in accordance with the doll industry standards. We actually use high quality poly resin material, which guarantees safety, durability and a smooth finishing.
Q: How long does it take to process and ship a custom bobblehead order
A: Our order processing is fast. However, the estimated time will depend solely on the sculpting time as well as the shipping method you opted for when placing your order.
Q: Do I need to assembly my bobblehead by myself upon receiving it?
A: You may need a light assembly of your bobblehead upon receiving it. Sometimes, we can’t send your doll totally assembled to minimize the possibilities of it being damaged during shipping.`
Q: Can I get a refund for my customized bobblehead?
A: Unfortunately, we can’t refund or exchange your custom bobblehead because of its highly personalized nature. It should be noted that our artists take an extraordinary amount of time to sculpt personalized bobbleheads, which takes into consideration all the detailed preferences of our clients. However, we offer an unlimited number of proofs to ensure that you approve exactly what you will receive.
Q: What can I do if I intend to cancel my order or make changes
A: The best thing to do is to contact us immediately, while we are still at the pre-creation stage of your doll. However, you will incur 20% of the order price if you intend to cancel your order. This means we will reimburse you just 80% of the order price. Bear in mind that you can neither cancel the order, nor ask to make changes after your doll has already been created.